Shipping & Returns
We at York Fitness understand that buying fitness equipment sight unseen can be unnerving. To help alleviate any concern and give you 100% confidence that we do in fact have the best products available, York Fitness offers an unprecedented 14 day trial period on all of our equipment. If you are not completely satisfied with your product we will refund your purchase amount, no questions asked. All the customer is responsible to pay is a 15% restocking fee and the Freight associated within the 14 day trial period.
* York Fitness requires that you keep the packaging to facilitate a return if necessary. All returns will need a Return Merchandise Authorization (RMA) number. Any returns that arrive back to YORK without an RMA will be refused. All RMA numbers must be requested within the 14 day window, from time of delivery. To obtain a Return Merchandise Authorization (RMA), contact York Fitness at firstname.lastname@example.org. We will credit your purchase immediately upon receipt of the returned item with an RMA.
* Refused shipments and products being returned without the original packaging are subject to a 15% restocking fee + freight charges. Customers will additionally be responsible for any freight damage if not properly packaged.
* York Fitness is not responsible for any disassembly or removal of the product from the home. The customer is responsible for the repackaging of the equipment and removal from the home in the original packaging. York Fitness is only obligated to pick up products being returned from your driveway, garage, curb side, etc.
* York Fitness reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility or acts of God.
*Cancellations. If an item is cancelled before it ships, a full refund will be issued to the customer of all charges. However, if the item has already left our facility, and is in transit, the customer will be charged a non-refundable 15% re-stocking fee. Even if you don’t have a tracking number yet, it’s still possible that your item was physically shipped from our warehouse, and the 15% re-stocking fee will still apply.
Replacements and Returns
To process a replacement or return, please contact York Fitness on 02 4648 0800 or email@example.com and you will receive a confirmation of your request with instructions on how to proceed.