Sales: 02 4648 0800
Open 8am - 4pm Monday to Friday

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Frequently Asked Questions

General

 

What payment methods do you accept?
We accept Visa, Mastercard and PayPal payments

 

What brands do you sell?
Boyles Fitness Equipment sell all major international brands, including:
  • Nike
  • York Fitness
  • Spirit Fitness
  • Spirit Medical
  • Sole Fitness
  • Kettler

 

I want to test your hardware items before I purchase, is there a showroom I can visit?
Yes! We have showrooms in our NSW office and at our QLD warehouse.
Please contact 02 4648 0800 and let us know what model you would like to try so we can schedule a time.
If you are not in either NSW or QLD, please contact us on 024648 0800 and we will put you in touch with a store in your area

 

I entered the wrong delivery address, can I change it after my order has been placed?
If this happens, please email: sales@boylesfitness.com.au ASAP so that we can swap over the delivery address. Once you have received your dispatch notification, we cannot change your delivery address.

 

My order arrived damaged, what do I do?
If your order has been damaged in transit, please take photos of the damages and email us at: sales@boylesfitness.com.au
We will review the photos and email you back with your options. Damaged items are dealt with on a case by case basis and refunds will not be given without viewing photos of the damages.




Technical Support and Maintenance

 

I misplaced my user manual, where can I get a replacement?
All user manuals can be downloaded from their product listing on this website.
If you are after a old York Manual, please visit York Fitness an click on Knowledge Base

 

I'm having trouble assembling my new product, can anyone help?
We have a extensive range of Assembly videos available on our Youtube channel. If you cannot find your product, please contact our service centre on: 02 4648 0800 and they will guide you through over the phone or will be able to provide a technician's details in your area.

 

How do I maintain my treadmill / bike / cross trainer / rower?
  • Treadmills: We recommend using the Lube and Walk roughly every 4 - 6 months. Products Available: Lube-N-Walk and Deluxe Lube-N-Walk
  • Cross Trainers: Your Cross Trainer will come with a small bottle of lubricant. Wipe over rails every 4 - 6 months. Please email spares@boylesfitness.com.au to order.
  • Bikes & Rowers: Wipe over your Bike / Rower with a damp cloth to remove dust / dirt every 4 - 6 months.
    All hardware products are recommended to be purchased with a protective Floor Mat. Products Available: Spirit Equipment Mat, Sole Equipment Mat or York Floor Guard (the York floor guard is perfect for larger treadmills that will not fit on the regular equipment mats.)
    We also have maintenance videos available on our Youtube channel.

 

I'm having a problem with my machine, what do I do?
Please check the back of your user manual in the troubleshooting guide to see if that will solve your problem. We also have a range of troubleshooting videos available on our Youtube channel.
If these don't help, please contact our service centre on: 02 4648 0800

 

I'm missing parts from my machine or need spare parts
Please contact our service centre on: 02 4648 0800 and they will be able to provide a quote and availability for the part you are after.
Please make sure that you have your serial number so that our service centre supplies the correct part
If your product is under warranty, please have a scanned or photocopy of your purchase receipt to send to our spare parts centre

 

I am in need of a technician to come to my house and assemble / service / replace parts on my machine
Please contact our service centre on: 02 4648 0800 and they will be able to direct you to a service technician in your area.

 

How can I register my warranty on your website?
You do not need to register your warranty on our website. However, if you need to claim warranty on your product, you must provide a copy of your original purchase receipt and your serial number.
Please ensure that you have scanned a copy of your original purchase receipt after you have purchased, as the original dockets do fade over time.




Shipping and Postage

 

Do you ship internationally?
Unfortunately, we can only send to Australian addresses. To find out where to get products in your country, please visit the brand's international homepage.

 

Can you send to PO Boxes / Parcel Lockers?
Yes! We can send to all PO Boxes or Parcel Lockers.
If you have ordered a large / heavy item (Treadmill, Cross Trainer, Bike etc), you will need to provide a home address as the courier will not be able to deliver this to a post office.

 

How much does postage cost?
Postage costs vary depending on the total weight of your order. You can see the total postage amount when you go into your shopping cart. You will need to add your state and postcode into the shipping calculator before it will calculate the postage cost for your order.

 

How long does it take for orders to be shipped?
Orders leave our warehouse Monday - Friday (except public holidays). Orders will usually leave our warehouse 1 - 2 days after your order has been placed and payment has been received.
Note. Orders may take longer to dispatch during busy times, such as Christmas and national holidays

 

How long will my order take to be delivered?
Orders will take up to 1 week to arrive from our Brisbane warehouse depending on your location.
During busier times of the year (Christmas etc) orders make take up to 2 weeks to arrive.
Tracking numbers will always be provided on the shipment confirmation. If you have not received your tracking number, please contact us on 02 4648 0800 or email us at: sales@boylesfitness.com.au

 

Will the courier call me before delivery?
Small accessory orders are sent with Australia Post. These orders will either be left in your mail box or a collection card to pick up from your local post office.
If you have ordered large and heavy items, the courier will contact you prior to delivery.
Please ensure that if you have ordered a large / heavy item to enter in a contact number when you are placing your order.

 

I entered the wrong delivery address, can I change it after my order has been placed?
If this happens, please email: sales@boylesfitness.com.au ASAP so that we can swap over the delivery address. Once you have received your dispatch notification, we cannot change your delivery address.

 

My order arrived damaged, what do I do?
If your order has been damaged in transit, please take photos of the damages and email us at: sales@boylesfitness.com.au
We will review the photos and email you back with your options. Damaged items are dealt with on a case by case basis and refunds will not be given without viewing photos of the damages.

York Fitness Spirit Fitness Sole Fitness Boyles Fitness Equipment